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Welcome to the INFOMEDIA Technical Wiki page. Use this page to add articles to the index. Adding a new link to the index will allow you to click through and create the page. To add a new link, click "edit" at the top. A link is added to the page by surrounding the text in double square brackets, ie. [[Main Page]]
Methodology & Approach edit
- Methodology Overview
- Define
- Design
- Test Process
- Development
- Scrumban
- Deployment
- Maintenance
- Glossary
- Design
- Code Standards
- SQL Design Standards
- Technical Architecture
- Develop
- Guidelines
- SQL Standards
- Useful
- NuGet
- Infomedia NuGet Packages
- Test
- Test Automation / NuGet Packages
- Test Levels
- Test Types
- Review Types
- Testing Metrics
- Environment Details
- Testing Tools
- Templates
- Useful Documentation / Information
- Infomedia Components
- Deploy
- Change Request Guidelines
- Deployment Procedure
- Project Deployment
- SQL Script Execution And Recovery Procedure
- Website Launch Procedure
- Post Deployment Checks
- Maintain
- TestServer Differences
- Environments
- Error Handling
- Tools
- Tool Documentation Template
- Azure DevOps
- Fiddler
- FileZilla
- Proxomitron
- RD Tabs
- Remote Desktop
- RoboCopy
- SQL Management Studio
- Team Foundation Server
- Wiki
- Automation Components
- Automation Dashboard
- Local Testing
- Internal User Guide
- Merchant User Guide
- TeamViewer Device Escalation Contacts
- VMWARE Server
- Connection Details
- Converting Physical Machine
Platform edit
- Overview
- Platform Blueprint
- Active Sites
- Archived Sites
- All Applications Overview
- Functionality
- Functionality Documentation Template
- Aliasing
- Charge Optimisation
- Engagements
- Event Logging
- MSISDN Security (MX)
- SMS Framework
- Step/Smart Charging
- Components
- Platform Component Documentation Template
- Alarm Service
- Apaya
- Api Middleware
- Bulk Sender
- Checkout Pages
- Consent To Charge
- Consent Gateway API
- CSLite
- CS Reporting Service
- Emailer
- Etisalat CS API
- Financial Reporting
- Hermes API
- Hermes Sender
- Hosted Flows
- IABLU
- Licensing API
- Licensing (v2) API
- Log Writer
- Merchant Portal
- Mobile Payments API
- MP SMS Generator Service
- Notification Monitor
- Paywall
- PMI
- Refund Site
- Response Logger
- Sentinel
- SMPP Service
- SMS Survey Service
- Statistics Agent
- Subscriptions Service
- Token Vendor API
- WBG
- WSG
- Orange Spain
- Hardware
- Hardware Documentation Template
- Rackspace Server Overview
- Application Servers
- Azure Servers
- Cluster Resources
- Cluster Servers
- Database Servers
- Hypervisors
- Network Devices
- Storage Devices
- Web Servers
- NuGet Packages
- IMSPKG Global
- IMSPKG Global Data
- IMSPKG MobilePayments
- IMSPKG Shared
- IMSPKG Logging
- PAYPKG Global Data
- PAYPKG Shared
- PAYPKG Products
- Qlik
- Qlik Overview
- What is BI?
- Qlik: How to login to Qlik as an Administrator
- How to Reload Tasks
- How to Restart Server
- How to Escalate an Issue to QlikIT
- How to Get a New Licence
- How to Logon to Qlik Applications
- Qlik New Report Process
- Qlik Technical Overview
- What is Transactional Reporting Database?
- MP Reporting (New)
- Application Template
- Azure
- Application Insights
- ARM Templates
- Hybrid Connection Manager (HCM)
- Infomedia Microservices
- Services
- Swwift Microservices
- Shared Functionality
- Services
- Security
- Web API Security
Product Setup PMI edit
- General Product Setup
- Details required from Merchant
- Subscription Product Setup
- One Time Purchase Product Setup
- Specific Product Functionality Setup
- SMS Setup Subscription Product
- Carrier Specific Setup
- Norway Region
- Kuwait Region
- Saudi Arabia Region
- UAE Region
- UK Region
Databases edit
- Common Sections
- AzureDB_Credentials
- AzureDB_Logins_Users
- AzureDB_Roles
- AzureDB_Firewall
- Database List
- Alarms Database
- API Middleware Database(Azure)
- Configurations_Database
- Consent Gateway Database(Azure)
- Developer Sandbox Database(Azure)
- Emailer Database
- Engagement Database
- GenericIntegrations Database
- HostedPages_Database
- Licensing Database
- Licensing Database(Azure)
- Link Database(Azure)
- INFOMEDIADB1 Database
- Messaging_TM Database
- MobilePayments Database
- Newsfeeds Database
- Notifications Database
- PartnerManagement Database
- Providers Database
- Reporting Database
- StorefrontOSP Database
- Subscription Reporting
- TransactionalReporting
- Token Vendor Database(Azure)
- External Access
- Monitis
- Devops (Databases)
- Build Process
- Source Control - Add a new DB
- Deployment Profile
- Release Process
- Availability Group failover (DR)
- How to failover an availability group
- Service Broker
- Service Broker Setup
Integrations edit
- Integration Documentation Template
- Integration Development Notes
- Integration Testing Notes
- Implementing an integration using the generic handlers
- Carriers/Aggregators
- Bango
- Boku
- Du(Secure-D)
- Dapi
- EE (APIGEE)
- Empello
- Etisalat
- Evina
- Fonix
- Fortumo
- IMI
- Intigral STC
- MCP
- Mobily KSA
- Mondia
- Nuapay
- Ooredoo
- Orange
- PayByMe
- Singtel
- SLA Zain
- Strex
- Swisscom
- T-Mobile
- Telus
- TxtNation
- VIVA Bahrain
- STC Kuwait
- Zain Group (Foo)
- Vodacom South Africa
- Licensors
- Intel McAfee
- Plato Media
Support edit
- Decision Trees
- Investigating a Drop in Revenue
- Investigating Identification Failure
- Investigating a Billing Failure
- Investigating a SMS Failure
- Investigating Acquisition Rate down
- Investigate renewal notifications not being received
- Check Application Pools
- On-Call Handbook
- SQL Known Issues
- Connections no longer accepted by SQL server
- Full Transaction Log
- SQL Scripts
- Large Number of Retries
- List of Subscriptions for given MSISDN or MSISDN list
- Billing Notification check for a given MSISDN
- Find IOD subscription details for a given MSISDN
- Customer Overbilling check
- Disaster Recovery process
- Incidents
- Utilities
- Unsub Batch of MSISDNs
- Common Definitions
- Definitions
IT edit
- Staff Setup Process
- FTP
- Creating FTP Logins
- Hardware
- Printer Setup
- Phones
- VPN
Product Management edit
Reporting edit
Operations edit
- UAT
- Operations SKUs
- Canada UAT
- UK UAT
- Other
- Guides
- Flow troubleshooting
- "Integration State" setting
- Infomedia IPs
- Useful Contacts
- Notification URL fields
- Engagement Types
- Header Enrichment issues
- MO and notification URL endings
- You do not have permission to view this directory or pages
- Rate limit is exceeded
- API/SMS rate limits
- Expenditure Caps
- Hourly Billing Error
- Carrier IPs
- Carrier PIN limits
- Carrier Monthly MSISDN charge limits
- WebOTP
- Wiki tags
- Trello
- Evina Dashboards
- Encrypted MSISDNs
- Templates
- UK English SMS Templates
- Etisalat SMS Templates
- DU SMS Templates
- English SMS Templates
- French SMS Templates
- Email Templates
- Carrier Integration Templates
- Documents in progress
- Transaction Status codes
- Refunds
- OKW Billing Notifications
- Delete
- Etisalat IPs
Legal & Compliance edit
Please note: Word documents below will not display properly in Word Online editing mode - once opened in Word Online use 'Reading View'
DCB Industry Glossary edit
Anti-Money Laundering Policy edit
Business Continuity / Disaster Recovery Plan edit
Business Continuity / Disaster Recovery Plan
Due Diligence edit
Due Diligence Process & Policy
DDQ: Standard - Use this for most merchants
DDQ: Aggregators - Use this in cases of reverse aggregation deals
DDQ: Contract Transfers - Use this if a merchant wants to transfer their contract to a different entity
Data Protection edit
Data Management & Retention Policy
Data Protection Policy
End-User-facing Privacy Policy - For use with hosted checkout pages and/or CS portal
Compliance Breaches edit
Evina Compliance Breach Reports Work Instructions
Compliance Breach Process
Compliance & Security Overviews edit
These overviews can be shared externally. Please convert to PDF before sharing.
Compliance Processes Overview
Cyber Security Posture
Customer Support Policy edit
Compliance Training edit
Compliance Training Presentation
Infomedia e-Learning Portal (Skillcast external site)
(Forgot your username? Try your email address, if not contact Iain Lill)
Cyber & Information Security edit
Infomedia IT Security Policies
Digital Services Supply Chain Register Last updated March 2024
Legal: Contracts edit
Contracts Process
Contracts Index
Standard Mutual Non-Disclosure Agreement - This can be downloaded and sent to potential clients/suppliers if they (or we) want to complete an NDA