Main Page
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Methodology & Approach
- Methodology Overview
- Define
- Design
- Test Process
- Development
- Scrumban
- Deployment
- Maintenance
- Glossary
- Design
- Code Standards
- SQL Design Standards
- Technical Architecture
- Develop
- Guidelines
- SQL Standards
- Useful
- NuGet
- Infomedia NuGet Packages
- Test
- Test Automation / NuGet Packages
- Test Levels
- Test Types
- Review Types
- Testing Metrics
- Environment Details
- Testing Tools
- Templates
- Useful Documentation / Information
- Infomedia Components
- Deploy
- Change Request Guidelines
- Deployment Procedure
- Project Deployment
- SQL Script Execution And Recovery Procedure
- Website Launch Procedure
- Post Deployment Checks
- Maintain
- TestServer Differences
- Environments
- Error Handling
- Tools
- Tool Documentation Template
- Azure DevOps
- Fiddler
- FileZilla
- Proxomitron
- RD Tabs
- Remote Desktop
- RoboCopy
- SQL Management Studio
- Team Foundation Server
- Wiki
- Automation Components
- Automation Dashboard
- Local Testing
- Internal User Guide
- Merchant User Guide
- TeamViewer Device Escalation Contacts
- VMWARE Server
- Connection Details
- Converting Physical Machine
Platform
- Overview
- Platform Blueprint
- Active Sites
- Archived Sites
- All Applications Overview
- Functionality
- Functionality Documentation Template
- Aliasing
- Charge Optimisation
- Engagements
- Event Logging
- MSISDN Security (MX)
- SMS Framework
- Step/Smart Charging
- Components
- Platform Component Documentation Template
- Alarm Service
- Apaya
- Api Middleware
- Bulk Sender
- Checkout Pages
- Consent To Charge
- Consent Gateway API
- CSLite
- CS Reporting Service
- Emailer
- Etisalat CS API
- Financial Reporting
- Hermes API
- Hermes Sender
- Hosted Flows
- IABLU
- Licensing API
- Licensing (v2) API
- Log Writer
- Merchant Portal
- Mobile Payments API
- MP SMS Generator Service
- Notification Monitor
- Paywall
- PMI
- Refund Site
- Response Logger
- Sentinel
- SMPP Service
- SMS Survey Service
- Statistics Agent
- Subscriptions Service
- Token Vendor API
- WBG
- WSG
- Orange Spain
- Hardware
- Hardware Documentation Template
- Rackspace Server Overview
- Application Servers
- Azure Servers
- Cluster Resources
- Cluster Servers
- Database Servers
- Hypervisors
- Network Devices
- Storage Devices
- Web Servers
- NuGet Packages
- IMSPKG Global
- IMSPKG Global Data
- IMSPKG MobilePayments
- IMSPKG Shared
- IMSPKG Logging
- PAYPKG Global Data
- PAYPKG Shared
- PAYPKG Products
- Qlik
- Qlik Overview
- What is BI?
- Qlik: How to login to Qlik as an Administrator
- How to Reload Tasks
- How to Restart Server
- How to Escalate an Issue to QlikIT
- How to Get a New Licence
- How to Logon to Qlik Applications
- Qlik New Report Process
- Qlik Technical Overview
- What is Transactional Reporting Database?
- MP Reporting (New)
- Application Template
- Azure
- Application Insights
- ARM Templates
- Hybrid Connection Manager (HCM)
- Infomedia Microservices
- Services
- Swwift Microservices
- Shared Functionality
- Services
- Security
- Web API Security
Product Setup PMI
- General Product Setup
- Details required from Merchant
- Subscription Product Setup
- One Time Purchase Product Setup
- Specific Product Functionality Setup
- SMS Setup Subscription Product
- Carrier Specific Setup
- Norway Region
- Kuwait Region
- Saudi Arabia Region
- UAE Region
- UK Region
Databases
- Common Sections
- AzureDB_Credentials
- AzureDB_Logins_Users
- AzureDB_Roles
- AzureDB_Firewall
- Database List
- Alarms Database
- API Middleware Database(Azure)
- Configurations_Database
- Consent Gateway Database(Azure)
- Developer Sandbox Database(Azure)
- Emailer Database
- Engagement Database
- GenericIntegrations Database
- HostedPages_Database
- Licensing Database
- Licensing Database(Azure)
- Link Database(Azure)
- INFOMEDIADB1 Database
- Messaging_TM Database
- MobilePayments Database
- Newsfeeds Database
- Notifications Database
- PartnerManagement Database
- Providers Database
- Reporting Database
- StorefrontOSP Database
- Subscription Reporting
- TransactionalReporting
- Token Vendor Database(Azure)
- External Access
- Monitis
- Devops (Databases)
- Build Process
- Source Control - Add a new DB
- Deployment Profile
- Release Process
- Availability Group failover (DR)
- How to failover an availability group
- Service Broker
- Service Broker Setup
Integrations
- Integration Documentation Template
- Integration Development Notes
- Integration Testing Notes
- Implementing an integration using the generic handlers
- Carriers/Aggregators
- Bango
- Boku
- Du(Secure-D)
- Dapi
- EE (APIGEE)
- Empello
- Etisalat
- Evina
- Fonix
- Fortumo
- IMI
- Intigral STC
- MCP
- Mobily KSA
- Mondia
- Nuapay
- Ooredoo
- Orange
- PayByMe
- Singtel
- SLA Zain
- Strex
- Swisscom
- T-Mobile
- Telus
- TxtNation
- VIVA Bahrain
- STC Kuwait
- Zain Group (Foo)
- Vodacom South Africa
- Licensors
- Intel McAfee
- Plato Media
Support
- Decision Trees
- Investigating a Drop in Revenue
- Investigating Identification Failure
- Investigating a Billing Failure
- Investigating a SMS Failure
- Investigating Acquisition Rate down
- Investigate renewal notifications not being received
- Check Application Pools
- On-Call Handbook
- SQL Known Issues
- Connections no longer accepted by SQL server
- Full Transaction Log
- SQL Scripts
- Large Number of Retries
- List of Subscriptions for given MSISDN or MSISDN list
- Billing Notification check for a given MSISDN
- Find IOD subscription details for a given MSISDN
- Customer Overbilling check
- Disaster Recovery process
- Incidents
- Utilities
- Unsub Batch of MSISDNs
- Common Definitions
- Definitions
IT
- Staff Setup Process
- FTP
- Creating FTP Logins
- Hardware
- Printer Setup
- Phones
- VPN
Product Management
Reporting
Account Management
- Carrier submissions
- Minimum requirements
- Etisalat
- Du
- UK
- Singtel
- Ooredoo Kuwait
- Ooredoo Oman
- Zain Kuwait
- Zain Iraq
- Zain Saudi Arabia
- STC Kuwait
- MTS Serbia
- Telus
Operations
- UAT
- Operations SKUs
- Canada UAT
- UK UAT
- Other
- Guides
- Flow troubleshooting
- "Integration State" setting
- Infomedia IPs
- Useful Contacts
- Notification URL fields
- Engagement Types
- Header Enrichment issues
- MO and notification URL endings
- You do not have permission to view this directory or pages
- Rate limit is exceeded
- API/SMS rate limits
- Expenditure Caps
- Hourly Billing Error
- Carrier IPs
- Carrier PIN limits
- Carrier Monthly MSISDN charge limits
- WebOTP
- Wiki tags
- Trello
- Evina Dashboards
- Encrypted MSISDNs
- Templates
- UK English SMS Templates
- Etisalat SMS Templates
- DU SMS Templates
- English SMS Templates
- French SMS Templates
- Email Templates
- Carrier Integration Templates
- Documents in progress
- Transaction Status codes
- Refunds
- OKW Billing Notifications
- Delete
- Etisalat IPs
- Testing page
- Test Page
Legal & Compliance
Please note: Word documents below will not display properly in Word Online editing mode - once opened in Word Online use 'Reading View'
DCB Industry Glossary
Anti-Money Laundering Policy
Business Continuity / Disaster Recovery Plan
Business Continuity / Disaster Recovery Plan
Due Diligence
Due Diligence Process & Policy
DDQ: Standard - Use this for most merchants
DDQ: Aggregators - Use this in cases of reverse aggregation deals
DDQ: Contract Transfers - Use this if a merchant wants to transfer their contract to a different entity
Data Protection
Data Management & Retention Policy
Data Protection Policy
End-User-facing Privacy Policy - For use with hosted checkout pages and/or CS portal
Compliance Breaches
Evina Compliance Breach Reports Work Instructions
Compliance Breach Process
Compliance & Security Overviews
These overviews can be shared externally. Please convert to PDF before sharing.
Compliance Processes Overview
Cyber Security Posture
Customer Support Policy
Compliance Training
Compliance Training Presentation
Infomedia e-Learning Portal (Skillcast external site)
(Forgot your username? Try your email address, if not contact Iain Lill)
Cyber & Information Security
Infomedia IT Security Policies
Digital Services Supply Chain Register Last updated March 2024
Legal: Contracts
Contracts Process
Contracts Index
Standard Mutual Non-Disclosure Agreement - This can be downloaded and sent to potential clients/suppliers if they (or we) want to complete an NDA